Privacy policy

PRIVACY POLICY

This Privacy Policy describes how tmzxhw-um.myshopify.com (the "Site", "we", "us", or "our"), operated by W BREWIN & COMPANY LIMITED, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store.

1. Information We Collect

When you interact with our store, we collect certain information necessary to process your orders and enhance your shopping experience:

Personal Identifiable Information: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
Order & Transaction Information: Details regarding the indoor diffusers, car fragrances, or reed diffusers you purchase, purchase dates, and customer service communication records.
Device & Usage Data: Information automatically collected via cookies, web beacons, and log files, including your IP address, browser type, time zone, pages viewed, and search terms.

2. How We Use Your Personal Information

We use your personal data to fulfill our agreement with you and to provide top-tier service:

Order Processing: Fulfilling orders, processing payments, arranging shipping, and sending invoices/order confirmations.
Customer Care: Communicating with you regarding your order status, inquiries, or returns.
Risk Prevention: Screening orders for potential risk or fraud.
Store Optimization: Analyzing user browsing behavior to optimize our site performance, catalog structure, and user interface.

3. Sharing Your Personal Data

We do not sell, rent, or trade your personal information. We share your personal data with select third-party service providers who assist us in operating our business:

Shopify: Our online store is hosted on Shopify Inc., providing us with the e-commerce platform that allows us to sell our products to you.
Logistics & Carriers: Sharing shipping details with fulfillment partners to deliver your goods to your designated address.
Payment Processors: Securely processing credit card transactions through compliant payment gateways.
Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal requests, or search warrants.

4. Cookies and Tracking Technologies

We use cookies to remember your shopping cart items, understand your preferences, and track site performance. You can choose to turn off all cookies via your web browser settings. However, disabling cookies may impact your user experience on our website.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Your Rights

If you are a resident of the European Union or European Economic Area (EEA), you have rights under the GDPR regarding your personal data:

The right to access, update, or delete the personal information we hold about you.
The right to data portability.
The right to object to or restrict processing of your data.

To exercise any of these rights, please contact our data coordinator at [email protected].